Last Updated: 21 September 2026
At Kalakriti, we carefully inspect and pack our products before dispatch. We currently do not offer a general return or refund facility for products purchased through our website.
Instead, eligible customers may request an exchange within 3 days of receiving their order, subject to the conditions set out below.
1. 3-Day Exchange Policy
You may request an exchange within 3 calendar days from the date your order is delivered.
Once your exchange request has been approved, Kalakriti will process the exchange within 7 days from the date the exchange request is accepted, subject to product availability and completion of the required return process.
An exchange request must be raised before sending any product back to us.
Products sent to us without an approved exchange request may not be accepted.
2. Eligibility for Exchange
To be eligible for an exchange, the product must:
Be in the same condition in which you received it
Be unused and unworn
Not have any stains, marks, damage or signs of use
Have all original tags attached
Be returned in its original packaging
Include any accessories or components supplied with the product
Be accompanied by the order details, invoice, receipt or other valid proof of purchase
Kalakriti reserves the right to inspect the returned product before approving an exchange.
If the product does not meet the above conditions, the exchange request may be rejected and the product may be returned to the customer.
3. How to Request an Exchange
To request an exchange, contact us at:
Email: support@shopkalakriti.in
Please include:
Order number
Name used for the order
Product you wish to exchange
Reason for exchange
Photographs/videos of the product, where requested
Our team will review the request and inform you whether it is eligible for exchange.
Please do not ship the product to us before receiving confirmation from Kalakriti.
If your exchange is approved, we will provide the applicable return-shipping instructions and, where applicable, a return shipping label.
4. Exchange for Change of Mind
Kalakriti does not provide refunds simply because a customer has changed their mind, no longer wants the product, does not like the product after purchase, or has ordered the wrong product/colour, except where otherwise required under applicable law.
Eligible exchanges under our 3-day exchange policy remain subject to product condition, availability and the other terms of this policy.
5. Damaged, Defective or Incorrect Products
Please inspect your order as soon as you receive it.
If you receive:
A damaged product
A defective product
A product different from the product you ordered
A product that is materially different from its advertised or agreed specifications
please contact us as soon as possible after delivery at:
support@shopkalakriti.in
Please provide your:
Order number
Description of the issue
Clear photographs of the product
Photographs of the packaging, where relevant
Unboxing photographs/video, if available
We will review the issue and determine the appropriate remedy in accordance with applicable law and the circumstances of the case.
Where the issue is attributable to Kalakriti and the applicable law requires a replacement, exchange, refund or other remedy, we will provide the applicable remedy.
6. Sale Products
Products purchased during a sale, promotional offer or discount campaign are not eligible for exchange for change-of-mind or preference-related reasons.
However, a sale product will not be excluded from remedies that may be required under applicable law if the product is defective, damaged, incorrect, materially different from what was advertised/agreed, or otherwise gives rise to a legally applicable remedy.
This distinction is important: “Sale item = no exchange” does not mean “sale item = no remedy whatsoever.”
7. Products That Have Been Used
We cannot ordinarily accept an exchange if the product shows signs of:
Wear
Use
Washing
Staining
Alteration
Damage caused after delivery
Improper handling
Removal or damage to tags
Damage to original packaging where the packaging is required for the exchange
This does not limit any rights or remedies that cannot legally be excluded.
8. Exchange Product Availability
All exchanges are subject to availability.
If the exact replacement product is unavailable, Kalakriti may contact you regarding available alternatives.
Where an appropriate replacement cannot be provided, we will handle the matter in accordance with applicable law and the circumstances of the order.
9. Return Shipping for Exchanges
For an approved exchange, Kalakriti will provide the applicable return-shipping instructions.
Where the exchange is requested solely because of customer preference or change of mind, any applicable return-shipping requirement or cost will be communicated to the customer before the exchange is processed.
Where the product is defective, damaged, incorrect or materially different from what was advertised or agreed, Kalakriti will handle the applicable shipping costs/remedy in accordance with the circumstances and applicable law.
10. Refunds
Kalakriti does not offer refunds for ordinary change-of-mind or preference-based requests.
A refund may nevertheless be provided where:
Required under applicable law;
Kalakriti is unable to provide an appropriate replacement or other remedy for a qualifying defective, damaged, incorrect or materially misrepresented product;
A refund is otherwise specifically approved by Kalakriti in accordance with the circumstances of the order; or
A refund is required because of another circumstance covered by applicable law.
Where a refund is approved, it will generally be processed through the original payment method or through another appropriate payment method agreed with the customer, subject to applicable payment-provider processes.
For accepted refund requests, Kalakriti will process the refund within the period required under applicable law. Government e-commerce guidance states that accepted refund requests should be paid within a maximum of 14 days.
The time taken for the amount to actually appear in the customer's bank account or payment account may depend on the relevant bank, payment gateway or financial institution.
11. Cash on Delivery Orders
Where Cash on Delivery is available, any approved refund relating to a qualifying order will be handled through an appropriate electronic refund method or another method communicated by Kalakriti.
Kalakriti may request the customer to provide accurate bank-account or UPI information where necessary to process an approved refund.
12. Orders Sent Back Without Approval
Customers must contact Kalakriti and receive exchange instructions before sending a product back.
Products returned without an approved exchange request may not be accepted or processed.
If such a package is received, Kalakriti may contact the customer for clarification and may return the package to the customer at the applicable shipping cost, subject to applicable law.
13. Delivery Delays and Undelivered Orders
Orders are shipped through our logistics/shipping partners.
If an order is delayed, lost, returned to origin, or otherwise not delivered, please contact us at:
support@shopkalakriti.in
We will coordinate with the relevant shipping/logistics partner and investigate the shipment.
Where applicable law requires a cancellation, refund or other remedy because of a delivery failure or qualifying delay, Kalakriti will provide the applicable remedy. The Consumer Protection (E-Commerce) Rules require appropriate treatment where goods are delivered later than the stated delivery schedule, subject to the force-majeure exception in the Rules.
14. Order Cancellation
Once an order has been placed, please contact us as soon as possible if you wish to request cancellation.
Cancellation requests are subject to the stage of processing and dispatch of the order.
If an order has already been processed or dispatched, cancellation may not be possible. In such circumstances, the order will be handled according to this Refund & Exchange Policy and applicable law.
15. Proof of Purchase
For any exchange or approved refund request, we may require reasonable proof that the product was purchased from Kalakriti.
Acceptable proof may include:
Order confirmation
Invoice
Order number
Registered email address
Registered mobile number
Other reasonable transaction information
16. Contact Us
For all exchange, refund or order-related queries, please contact:
KALAKRITI
Proprietorship of Ashwin Dangayach
Address:
3A, Gulab Bari, Factory Area Road,
Jaipur, Rajasthan – 302012, India
Email: support@shopkalakriti.in
Phone: 8955227423
We will review customer requests and complaints and respond within the period applicable under law.
17. Changes to This Policy
Kalakriti may update this Refund & Exchange Policy from time to time to reflect changes in our business practices, products, shipping arrangements or applicable laws and regulations.
The updated version will be published on this page with a revised Last Updated date.